- Message Taking:
Our telephone assistants are trained to take the most complex messages. Most of our clients require that we obtain a significant amount of contact information and data from each caller. Accuracy in gathering this information is stressed in our initial and ongoing comprehensive training program.
We can page a number to call to a digital pager if that is your equipment of choice. If you have an alphanumeric pager or a cell phone that is capable of receiving text messages, we can send the entire message to you so that you can prioritize your responses.
- Fax and Email:
If you desire to have a printed record of your messages, you can choose to have them faxed or e-mailed to your office as they are taken or at predetermined times.
- Pre-screen Announcement:
The pre-screen announcement is customized to provide the caller with information that will help the caller determine what type of messages you would prefer to be called into the office the next business day. If the caller must speak to someone immediately, our telephone assistants will take the call at the conclusion of the announcement. We can program the system to prompt the caller to interrupt the announcement, and the call will immediately be taken by the telephone assistant. The pre-screen announcement can significantly reduce the number of non-emergency calls our telephone assistants would have to handle, thus reducing your costs.
Our telephone assistants can deposit your messages in a voicemail box so you can retrieve them at any time.
- Appointment Taking:
We have the capability of providing you with a web-based appointment calendar. This will allow us to take appointments for new or existing clients should they call after hours or whenever your phones are transferred to our service. The web-based appointment calendar can be customized to meet your specific needs and requirements with the help of one of our customer service representatives.
- 800 Numbers:
We will provide you with an 800 number, or we can use your existing 800 number if you already have one.
You may prefer to have a caller patched directly to you. Our modern tele-messaging equipment allows us to accomplish this in a very cost-effective manner, thus reducing your costs.
We can function as your receptionist. Routing calls within your office or taking messages as required, providing a cost effective alternative to actually having an in-house receptionist.